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Refund Policy

English translation provided for reference; the Chinese version prevails.

This policy explains the refund principles for TW Market Data subscriptions and digital services, and serves as important reference before subscribing and paying.

1. Nature of digital services

  • - This service is a digital-content and API subscription service; once activated, you can access the platform features and data.
  • - Because digital services are delivered instantly, the return model for ordinary physical goods does not, as a rule, apply.

2. General refund principle

  • - Except as otherwise provided in this policy, subscription fees or usage fees already collected are, as a rule, non-refundable.
  • - If you do not wish to renew, please cancel your subscription before the next billing cycle.

3. Exceptions

  • - If a major platform system error renders a paid service unusable within a reasonable period, you may submit a refund request.
  • - We will review each case on its actual circumstances and may provide a full or partial refund, or equivalent-value service compensation.
  • - Whether an exceptional refund condition is met is determined by our review results and system records.

4. Cancelling your subscription

  • - You may cancel your subscription at any time through your account or the subscription management flow.
  • - 取消後通常自下一計費週期起停止收費；已生效期間不另行按比例退款（依法另有規定者除外）。

5. Contact

  • - To request a refund or ask about billing questions, please contact us via the contact page.
  • - Email: [email protected]
  • - Contact page: /contact