Privacy Policy

English translation provided for reference; the Chinese version prevails.

This Privacy Policy explains how TW Market Data collects, uses, protects, and processes the information you provide when using this platform and its related services. Please read this policy carefully before using the service.

1. Types of Information We Collect

We may collect the following information.

- Account information: such as name, email, company name, login credentials, or account identifiers.
- Usage information: such as API call logs, usage timestamps, feature activity logs, console interactions, and device and browser information.
- Payment and subscription information: such as plan, payment status, subscription records, and billing information.
- Contact information: such as content you provide through forms, email, or support channels.

2. How We Use Information

We may use the information we collect for the following purposes.

- To provide, maintain, and improve this service.
- To verify accounts and API keys.
- To manage quotas, rate limits, and authorization boundaries.
- To process subscriptions, payments, billing, and support requests.
- To detect anomalous activity, abuse, or security incidents.
- To send important notices related to the service.
- To conduct internal analytics, product optimization, and compliance management.

3. Data Sharing and Disclosure

Except in the following circumstances, we do not arbitrarily sell or disclose your personal data.

- With your consent.
- As necessary to perform the service, working with payment, cloud, analytics, customer support, or technical vendors.
- To comply with legal obligations, court orders, or requirements of competent authorities.
- To protect the rights, safety, or legitimate interests of this platform, its users, or third parties.

4. Data Retention and Security

We adopt reasonable technical and administrative measures to protect the security of your information, including but not limited to access controls, authentication, logging, and other reasonable safeguards. However, no method of transmission or storage over the internet can guarantee absolute security, and you should still properly manage your account and API keys.

We will retain your information for a reasonable and necessary period based on the nature of the data, legal requirements, compliance needs, and the purposes of the service.

5. Cookies and Similar Technologies

This platform may use cookies or similar technologies to maintain your login state, improve your experience, analyze traffic, and support website functionality. You may manage cookies through your browser settings, but some features may be affected as a result.

6. Your Rights

Within the scope of applicable law, you may have the right to access, correct, delete, restrict the processing of, or exercise other related rights over your data. If you wish to exercise these rights, please contact us through the platform's contact page, and we will process your request within a reasonable period.

7. Policy Updates

We may update this Privacy Policy in response to legal, service, or product changes. The updated version will be published on the website and takes effect from the effective date announced or indicated.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us through the official website's contact page.

Analytics & Cookies (Product Analytics)

We use necessary cookies to maintain login, security, and website functionality. We may also use analytics cookies to understand product usage, such as login flows, API key operations, documentation browsing, and gateway error events.

- Not used for ad tracking.
- We do not sell personal data.
- We do not collect raw API keys, tokens, passwords, or database connection strings.
- Users can choose to decline or allow analytics cookies in the cookie prompt.

1. Types of Information We Collect

We may collect the following information.

- Account information: such as name, email, company name, login credentials, or account identifiers.

- Usage information: such as API call logs, usage timestamps, feature activity logs, console interactions, and device and browser information.

- Payment and subscription information: such as plan, payment status, subscription records, and billing information.

- Contact information: such as content you provide through forms, email, or support channels.

2. How We Use Information

We may use the information we collect for the following purposes.

- To provide, maintain, and improve this service.

- To verify accounts and API keys.

- To manage quotas, rate limits, and authorization boundaries.

- To process subscriptions, payments, billing, and support requests.

- To detect anomalous activity, abuse, or security incidents.

- To send important notices related to the service.

- To conduct internal analytics, product optimization, and compliance management.

3. Data Sharing and Disclosure

Except in the following circumstances, we do not arbitrarily sell or disclose your personal data.

- With your consent.

- As necessary to perform the service, working with payment, cloud, analytics, customer support, or technical vendors.

- To comply with legal obligations, court orders, or requirements of competent authorities.

- To protect the rights, safety, or legitimate interests of this platform, its users, or third parties.

4. Data Retention and Security

We will retain your information for a reasonable and necessary period based on the nature of the data, legal requirements, compliance needs, and the purposes of the service.

6. Your Rights

Analytics & Cookies (Product Analytics)

- Not used for ad tracking.

- We do not sell personal data.

- We do not collect raw API keys, tokens, passwords, or database connection strings.

- Users can choose to decline or allow analytics cookies in the cookie prompt.